Terms of Service - Key Care Homes

Terms of Service & Privacy Policy

1. Introduction

Propcor, LLC (“we,” “us,” or “our”) provides this Terms of Service and Privacy Policy (“Agreement”) to inform users of our practices regarding the collection, use, disclosure, and protection of personal information when using our website or services (collectively, the “Site”). By accessing or using our Site, you agree to the terms outlined here, as they may be updated over time.

2. Privacy Policy – Consent & Data Handling

2.1 Consent & Processing

“Processing” involves collecting, storing, using, combining, disclosing, or otherwise handling your information. All processing occurs in the United States. If you’re located outside the U.S., you consent to the transfer, processing, and storage of your personal data in the U.S. under U.S. privacy standards.

2.2 Information Collection Upon Registration

To access certain services or features, you may need to register and provide:

IP address
Name, username, password, email address
City, time zone, telephone number
Any additional information you voluntarily choose to share

This data helps us manage your account, provide services, and communicate effectively.

2.3 Contact Information Usage

We may use your contact info to:

Deliver our services
Communicate updates, support information, or promotional content

To stop receiving promotional communications, use the unsubscribe link included in our messages.

3. Logging & Cookies

3.1 Log Data

When you visit the Site, we automatically collect data such as:

IP address
Browser type
Pages accessed
Search queries
Ad interactions

This data is used for analytics and technical administration.

3.2 Cookies

We use:

Session cookies: Temporary cookies deleted at the end of your session
Persistent cookies: Remain after your session and help improve user experience

You can disable cookies through your browser settings; this may affect certain Site functions.

4. Information Sharing & Disclosure

4.1 Legal Requirements

We may disclose personal data when required to:

Comply with legal processes (e.g., subpoenas)
Enforce our terms of service
Protect the rights, property, or safety of Propcor, LLC, our users, or others

4.2 Business Transfers

If Propcor, LLC undergoes a merger, acquisition, or asset transfer, your information may be among transferred assets. You will be informed and may opt out if the new entity’s handling of your data materially differs from this policy.

5. Data Security

We employ administrative, physical, and technical safeguards to protect your data. In the event of a security breach affecting unencrypted personal data, we will provide notification via email or a conspicuous site notice, without undue delay, consistent with legal obligations.

6. Third‑Party Links

Our Site may contain links to third-party sites. These are not endorsements, and we are not responsible for their content or practices. Please review their privacy terms before sharing personal information.

7. GDPR Rights (European Data Protection)

If you reside in the EU, EEA, or Switzerland, under GDPR, you have the right to:

Access, correct, or delete your personal data
Restrict or oppose processing
Withdraw consent at any time
Request data portability
Lodge a complaint with a supervisory authority

8. Children’s Privacy (COPPA Compliance)

Our Site is not intended for children under 13. We do not knowingly collect personal data from minors. If a parent or guardian notifies us that their child under 13 has provided data, we will delete it promptly.

9. Terms of Service – Messaging (SMS/Opt‑In)

9.1 Messaging Program Overview

If you opt in to receive SMS communications, the following provisions apply:

1. Program Description
You may receive messages—for example: appointment reminders, status updates, transactional alerts, or marketing—based on your opt-in preferences.
2. Opt-Out Procedure
You can cancel SMS messaging anytime by replying STOP. We’ll confirm your unsubscribe and stop sending further messages. To resume, sign up again on the Site.
3. Need Assistance?
For help, reply HELP via SMS, or contact us at [support email or toll-free number].
4. Carrier Disclaimer
Carriers are not responsible for delayed or undelivered messages.
5. Rates and Frequency
Message and data rates may apply. Message frequency varies. For billing concerns, contact your wireless provider.
6. Privacy Concerns
Please refer to our full Privacy Policy here: [Link to Privacy Policy]

10. Opt-In Messaging Guidelines

To align with industry best practices (following GoHighLevel’s guidance):

Consent must be clear and explicit; checkbox(es) must be:
- Separated for marketing vs transactional messages
- Optional – cannot be pre‑checked
- Clearly state:
  - Message type and brand name (“Receive SMS Alerts from Propcor, LLC.”)
  - Frequency (“Messages frequency varies”)
  - Message/data rate disclosure (“Message & data rates may apply.”)
  - Help instructions (“Text HELP for help”)
  - Opt-out instructions (“Reply STOP to unsubscribe.”)
Privacy Policy & Terms links must be present and accessible near the consent mechanism.
No sharing of mobile data for marketing purposes—must include this statement:

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other uses exclude text messaging opt-in data and consent; this information will not be shared with any third parties.”

11. Changes to This Policy

We may update this document at any time. Each version will apply to information collected while active. Material changes will be posted here with a revised effective date. Please check back regularly.

12. Contact Us

For questions or to exercise your rights, contact us:

Propcor, LLC